--- title: StoryBox Help Centre description: Information about StoryBox Hub subscriptions, technical set up, user guidelines and other common queries. --- [Skip to content](https://crm.storyboxhub.com/help-centre#main-content) English - Australia Show submenu for translations [Contact Support](https://crm.storyboxhub.com/help-centre/kb-tickets/new?hsLang=en-au) [![StoryBox Hub](https://crm.storyboxhub.com/hs-fs/hubfs/logo-light.png?width=170&height=47&name=logo-light.png)](https://storyboxhub.com/) - [Help Centre Home](https://crm.storyboxhub.com/help-centre) - [StoryBox Hub](https://storyboxhub.com/) - [Subscriptions](https://storyboxhub.com/subscriptions) - [Blog](https://storyboxhub.com/blog) - [About Us](https://storyboxhub.com/about-us) Open main navigation Close main navigation - [Help Centre Home](https://crm.storyboxhub.com/help-centre) - [StoryBox Hub](https://storyboxhub.com/) - [Subscriptions](https://storyboxhub.com/subscriptions) - [Blog](https://storyboxhub.com/blog) - [About Us](https://storyboxhub.com/about-us) - English - Australia Show submenu for translations - [Contact Support](https://crm.storyboxhub.com/help-centre/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. ### [![](https://crm.storyboxhub.com/hubfs/Brand%20Assets/Icons/SBH-Black-BooksX5-Crop.webp) About StoryBox Hub](https://crm.storyboxhub.com/help-centre/about-storybox-hub?hsLang=en-au) - [What is StoryBox Library?](https://crm.storyboxhub.com/help-centre/what-is-storybox-library?hsLang=en-au) - [Why choose StoryBox Library over other 'free' storytelling websites?](https://crm.storyboxhub.com/help-centre/why-choose-storybox-library?hsLang=en-au) - [Is there an app available for StoryBox?](https://crm.storyboxhub.com/help-centre/app?hsLang=en-au) - [What is Story Tools?](https://crm.storyboxhub.com/help-centre/what-is-story-tools?hsLang=en-au) - [How does Story Tools align with the Australian Curriculum?](https://crm.storyboxhub.com/help-centre/story-tools-aus-curriculum?hsLang=en-au) [See more](https://crm.storyboxhub.com/help-centre/about-storybox-hub?hsLang=en-au) ### [![](https://crm.storyboxhub.com/hubfs/Brand%20Assets/Icons/SBH-Black-World-Crop.webp) Subscriptions](https://crm.storyboxhub.com/help-centre/subscriptions?hsLang=en-au) - [My requirements don't fit any of the subscription types; do you provide custom quotes?](https://crm.storyboxhub.com/help-centre/custom-quotes?hsLang=en-au) - [How can StoryBox Library be used in different ECEC or ELC contexts?](https://crm.storyboxhub.com/help-centre/using-storybox-in-elc-contexts?hsLang=en-au) - [What are the benefits of StoryBox Library for schools and students?](https://crm.storyboxhub.com/help-centre/sbl-benefits-schools?hsLang=en-au) - [What are the benefits of StoryBox Library for public libraries and patrons?](https://crm.storyboxhub.com/help-centre/sbl-benefits-public-libraries?hsLang=en-au) [See more](https://crm.storyboxhub.com/help-centre/subscriptions?hsLang=en-au) ### [![](https://crm.storyboxhub.com/hubfs/Brand%20Assets/Icons/SBH-Black-Auslan-Crop.webp) Onboarding](https://crm.storyboxhub.com/help-centre/onboarding?hsLang=en-au) - [Promoting StoryBox at your Early Learning Centre](https://crm.storyboxhub.com/help-centre/help-centre/promoting-storybox-at-your-early-learning-centre?hsLang=en-au) - [Promoting StoryBox at your School](https://crm.storyboxhub.com/help-centre/help-centre/promoting-storybox-at-your-school?hsLang=en-au) - [Trial details poster for Schools](https://crm.storyboxhub.com/help-centre/help-centre/trial-details-poster-for-schools?hsLang=en-au) - [Promoting StoryBox at your Public Library](https://crm.storyboxhub.com/help-centre/help-centre/promoting-storybox-at-your-public-library?hsLang=en-au) [See more](https://crm.storyboxhub.com/help-centre/onboarding?hsLang=en-au) ### [![](https://crm.storyboxhub.com/hubfs/Brand%20Assets/Icons/SBH-Black-Toolbox-Crop.webp) Resources](https://crm.storyboxhub.com/help-centre/resources?hsLang=en-au) - [Read-Along Series Flyer](https://crm.storyboxhub.com/help-centre/help-centre/read-along-series-flyer?hsLang=en-au) - [What is Activity Time?](https://crm.storyboxhub.com/help-centre/activity-time?hsLang=en-au) - [What are Classroom Ideas?](https://crm.storyboxhub.com/help-centre/classroom-ideas?hsLang=en-au) - [What are Student Task Sheets?](https://crm.storyboxhub.com/help-centre/student-task-sheets?hsLang=en-au) - [What resources do you provide for educational institutions?](https://crm.storyboxhub.com/help-centre/educational-resources?hsLang=en-au) [See more](https://crm.storyboxhub.com/help-centre/resources?hsLang=en-au) ### [![](https://crm.storyboxhub.com/hubfs/Brand%20Assets/Icons/SBH-Black-Diversity-Crop.webp) Inclusion](https://crm.storyboxhub.com/help-centre/inclusion?hsLang=en-au) - [Language Learning and Audio-Visual Support](https://crm.storyboxhub.com/help-centre/help-centre/language-learning-and-audio-visual-support?hsLang=en-au) - [Rainbow Story Time Flyer](https://crm.storyboxhub.com/help-centre/help-centre/rainbow-story-time-flyer?hsLang=en-au) - [Auslan Story Time Flyer](https://crm.storyboxhub.com/help-centre/help-centre/auslan-story-time-flyer?hsLang=en-au) - [First Nations' Story Flyer](https://crm.storyboxhub.com/help-centre/help-centre/first-nations-story-flyer?hsLang=en-au) [See more](https://crm.storyboxhub.com/help-centre/inclusion?hsLang=en-au) ### [![](https://crm.storyboxhub.com/hubfs/Brand%20Assets/Icons/SBH-Black-Cloud-Lock-Crop.webp) Authentication](https://crm.storyboxhub.com/help-centre/authentication?hsLang=en-au) - [How do we set up SAML Single Sign-On (SSO) for our organisation?](https://crm.storyboxhub.com/help-centre/sso?hsLang=en-au) - [SSO for Department of Education NSW schools](https://crm.storyboxhub.com/help-centre/sso-nsw?hsLang=en-au) - [How do I log in as a public library patron?](https://crm.storyboxhub.com/help-centre/library-patron-login?hsLang=en-au) - [Which patron authentication options are available with a Public Library subscription?](https://crm.storyboxhub.com/help-centre/library-patron-auth?hsLang=en-au) [See more](https://crm.storyboxhub.com/help-centre/authentication?hsLang=en-au) ### [![](https://crm.storyboxhub.com/hubfs/Brand%20Assets/Icons/SBH-Black-Partner4-Crop.webp) Integrations](https://crm.storyboxhub.com/help-centre/integrations?hsLang=en-au) - [How do I set up the LTI integration for our Learning Management System (LMS)?](https://crm.storyboxhub.com/help-centre/set-up-lti-for-lms?hsLang=en-au) - [How do I set up the StoryBox Hub integration for Oliver V5?](https://crm.storyboxhub.com/help-centre/oliver-v5?hsLang=en-au) - [Can I add StoryBox Library stories to my library catalogue using SCIS?](https://crm.storyboxhub.com/help-centre/add-to-library-catalogue-using-scis?hsLang=en-au) [See more](https://crm.storyboxhub.com/help-centre/integrations?hsLang=en-au) ### [![](https://crm.storyboxhub.com/hubfs/Brand%20Assets/Icons/SBH-Black-Laptop-Crop.webp) Using StoryBox Hub](https://crm.storyboxhub.com/help-centre/using-storybox-hub?hsLang=en-au) - [Do I need a fast internet connection to watch StoryBox Hub videos?](https://crm.storyboxhub.com/help-centre/internet-connection?hsLang=en-au) - [Which browsers can I use to watch the StoryBox Hub videos?](https://crm.storyboxhub.com/help-centre/browsers?hsLang=en-au) - [Can I watch StoryBox Hub videos on a tablet or smartphone?](https://crm.storyboxhub.com/help-centre/tablet-smartphone?hsLang=en-au) - [Why can't I find the story I'm looking for using the search box?](https://crm.storyboxhub.com/help-centre/finding-stories?hsLang=en-au) - [How do I use playlists?](https://crm.storyboxhub.com/help-centre/playlists?hsLang=en-au) [See more](https://crm.storyboxhub.com/help-centre/using-storybox-hub?hsLang=en-au) ### [![](https://crm.storyboxhub.com/hubfs/Brand%20Assets/Icons/SBH-Black-Integration-Crop.webp) Account & Billing](https://crm.storyboxhub.com/help-centre/account-billing?hsLang=en-au) - [How do I change my password?](https://crm.storyboxhub.com/help-centre/change-password?hsLang=en-au) - [How do I change my account details?](https://crm.storyboxhub.com/help-centre/change-account-details?hsLang=en-au) - [How do I update my credit card details?](https://crm.storyboxhub.com/help-centre/update-credit-card?hsLang=en-au) - [How can I download receipts for past payments?](https://crm.storyboxhub.com/help-centre/download-receipts?hsLang=en-au) - [How do I upgrade my Professional Value subscription to the Premium package?](https://crm.storyboxhub.com/help-centre/upgrade-professional-sub?hsLang=en-au) [See more](https://crm.storyboxhub.com/help-centre/account-billing?hsLang=en-au) ### [![](https://crm.storyboxhub.com/hubfs/Brand%20Assets/Icons/SBH-Black-Light-Bulb-Crop.webp) Troubleshooting](https://crm.storyboxhub.com/help-centre/troubleshooting?hsLang=en-au) - [Troubleshooting tips](https://crm.storyboxhub.com/help-centre/tips?hsLang=en-au) - [Why can't I play StoryBox videos on our Epson projector?](https://crm.storyboxhub.com/help-centre/stream-videos-epson-projector?hsLang=en-au) - [Why is the audio too low when we play StoryBox Hub videos on our interactive whiteboard?](https://crm.storyboxhub.com/help-centre/interactive-whiteboard-audio?hsLang=en-au) - [What is video buffering and how do I do it?](https://crm.storyboxhub.com/help-centre/video-buffering?hsLang=en-au) - [Why is my browser warning me that my StoryBox Hub password has been compromised?](https://crm.storyboxhub.com/help-centre/browser-password-warning?hsLang=en-au) [See more](https://crm.storyboxhub.com/help-centre/troubleshooting?hsLang=en-au) Copyright © 2026, StoryBox Hub