--- title: SSO set up steps for Cloudwork description: Step-by-step instructions for setting up StoryBox Hub SSO with Cloudwork. --- [Skip to content](https://crm.storyboxhub.com/help-centre/sso-cloudwork#main-content) English - Australia Show submenu for translations [Contact Support](https://crm.storyboxhub.com/help-centre/kb-tickets/new?hsLang=en-au) [![StoryBox Hub](https://crm.storyboxhub.com/hs-fs/hubfs/logo-light.png?width=170&height=47&name=logo-light.png)](https://storyboxhub.com/) - [Help Centre Home](https://crm.storyboxhub.com/help-centre) - [StoryBox Hub](https://storyboxhub.com/) - [Subscriptions](https://storyboxhub.com/subscriptions) - [Blog](https://storyboxhub.com/blog) - [About Us](https://storyboxhub.com/about-us) Open main navigation Close main navigation - [Help Centre Home](https://crm.storyboxhub.com/help-centre) - [StoryBox Hub](https://storyboxhub.com/) - [Subscriptions](https://storyboxhub.com/subscriptions) - [Blog](https://storyboxhub.com/blog) - [About Us](https://storyboxhub.com/about-us) - English - Australia Show submenu for translations - [Contact Support](https://crm.storyboxhub.com/help-centre/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. [StoryBox Help Centre](https://crm.storyboxhub.com/help-centre?hsLang=en-au) 2. [Authentication](https://crm.storyboxhub.com/help-centre/authentication?hsLang=en-au) 3. [SSO (Single Sign-On) for Schools and Tertiary](https://crm.storyboxhub.com/help-centre/authentication?hsLang=en-au#sso-single-sign-on-for-schools-and-tertiary) 9 July 2026 # SSO set up steps for Cloudwork To complete these steps you will need access to your Cloudwork administrator portal and your StoryBox Hub [Account Holder](https://crm.storyboxhub.com/help-centre/account-holder-vs-viewer?hsLang=en-au) login details. ### Set up steps 1. Log in to your Cloudwork administrator dashboard. 2. Navigate to **Single Sign On \> Identity Provider**. 3. Download the XML metadata file and keep this window open - you'll need information from it for step 7. 4. In a separate browser tab or window, log in to your [StoryBox Account Settings](https://crm.storyboxhub.com/help-centre/account-holder-vs-viewer?hsLang=en-au) as the Account Holder. 5. Scroll down to **Other Account Actions** on the right hand side and click **Configure SSO details**. 6. For **Identity provider** choose "Cloudwork". 7. Fill in these sections as follows: - **IdP Entity ID or Issuer**: Copy and paste the **Entity ID** URL from Cloudwork to here. - **SAML Login URL**: Copy and paste the **Sign On Endpoint** URL from Cloudwork to here. - **X.509 Certificate**: Open the XML file you downloaded in step 3 in a text editor, copy all the text, then paste it here, topping with -----BEGIN CERTIFICATE----- and tailing with -----END CERTIFICATE----- as per the example underneath the text box. - **User name attribute**: Enter **User-Name** for now, but we might have to change this later. 8. Click the **Update** button at the bottom of the page. 9. This will generate a **Metadata Download URL** under the "Metadata to configure the IDP" heading. Click on the URL to open the metadata for Cloudwork in a new browser tab. Save it as an XML file. 10. Back in Cloudwork, navigate to **Single Sign On \> Add New Service \> Upload an XML File**. 11. Enter **StoryBox Hub** for the name. 12. Choose the XML file you saved from your StoryBox Hub SSO settings in step 9 and upload it here. 13. Click **Submit**. 14. Navigate to **Cloudwork Dashboard \> Single Sign On Services \> StoryBox Hub \> Attribute Map**. Use the information here to populate the **Attribute Mapping** fields in StoryBox Hub SSO Settings: - User name attribute (required): This is not displayed anywhere but is used as a unique identifier for the sub-account that gets created during an SSO user's first log in. As such it is required, or individual sub-accounts cannot be created. The default is usually **User-Name**. - Email attribute (optional): The default is usually **mail**. - First name attribute (optional): If this is mapped it will appear in the top right corner when an SSO user is logged in, in the dropdown menu that takes them to their account settings. If it isn't mapped the organisation name will appear here instead. The default is usually **givenName**. - Last name attribute (optional): The default is usually **sn**. - (Role and Group name attributes are optional and not currently utilised but may be used for personalised functionality in the future.) 15. Click **Update** to save your StoryBox Hub SSO settings. You should now be ready to test the connection. ### Testing steps 1. Log out of your StoryBox Hub Account Holder settings. 2. While still on the StoryBox Hub homepage, click the **LOG IN** button in the top right corner. 3. Click **SSO**. 4. Find your Organisation Name in the dropdown box. (You can edit the name that shows here in your Account Holder settings.) 5. Click **LOG IN**. 6. Submit user credentials for your organisation. 7. You should be redirected back to StoryBox Hub and be logged in when the page loads. If you included a First Name attribute and it is mapped correctly, you will see the first name of the user you logged in as in the top right hand corner, otherwise you will see your organisation name. 8. Mouseover that name and choose "Account Settings". If you see a page similar to the below, it means the Username attribute is mapped correctly and your SSO set up is complete: ![SSO user settings](https://crm.storyboxhub.com/hs-fs/hubfs/Knowledge%20Base%20Import/SSO_user_settings-Apr-14-2026-06-06-21-2802-AM.png?width=500&name=SSO_user_settings-Apr-14-2026-06-06-21-2802-AM.png) If you see something else, such as a prompt for the Account Holder's password, it means there is an issue with the release/mapping of the Username attribute - please see the Troubleshooting section below. ### Direct login page link If you can log in successfully, you can use this URL format as a direct link to your organisation's StoryBox Hub login page: https://storyboxhub.com/login?sso\_id=XXXX Replace XXXX with the same number you see in your StoryBox Hub Entity ID and ACS URLs. ### Troubleshooting If you follow the steps above and experience any issues, please contact our [support team](https://crm.storyboxhub.com/help-centre/kb-tickets/new?hsLang=en-au) with these details: - Your identity provider's name - Screenshots of your SAML configuration from your IdP’s admin portal - Screenshots of any error messages - A set of test user credentials - [About StoryBox Hub](https://crm.storyboxhub.com/help-centre/about-storybox-hub?hsLang=en-au#main-content) - [StoryBox Library](https://crm.storyboxhub.com/help-centre/about-storybox-hub?hsLang=en-au#storybox-library) - [StoryBox App](https://crm.storyboxhub.com/help-centre/about-storybox-hub?hsLang=en-au#storybox-app) - [Story Tools](https://crm.storyboxhub.com/help-centre/about-storybox-hub?hsLang=en-au#story-tools) - [Media](https://crm.storyboxhub.com/help-centre/about-storybox-hub?hsLang=en-au#media) - [Subscriptions](https://crm.storyboxhub.com/help-centre/subscriptions?hsLang=en-au#main-content) - [General](https://crm.storyboxhub.com/help-centre/subscriptions?hsLang=en-au#general) - [Early Childhood](https://crm.storyboxhub.com/help-centre/subscriptions?hsLang=en-au#early-childhood) - [School](https://crm.storyboxhub.com/help-centre/subscriptions?hsLang=en-au#school) - [Public Library](https://crm.storyboxhub.com/help-centre/subscriptions?hsLang=en-au#public-library) - [Onboarding](https://crm.storyboxhub.com/help-centre/onboarding?hsLang=en-au#main-content) - [Early Childhood](https://crm.storyboxhub.com/help-centre/onboarding?hsLang=en-au#early-childhood) - [School](https://crm.storyboxhub.com/help-centre/onboarding?hsLang=en-au#school) - [Tertiary](https://crm.storyboxhub.com/help-centre/onboarding?hsLang=en-au#tertiary) - [Public Library](https://crm.storyboxhub.com/help-centre/onboarding?hsLang=en-au#public-library) - [Resources](https://crm.storyboxhub.com/help-centre/resources?hsLang=en-au) - [Inclusion](https://crm.storyboxhub.com/help-centre/inclusion?hsLang=en-au#main-content) - [Accessibility](https://crm.storyboxhub.com/help-centre/inclusion?hsLang=en-au#accessibility) - [Auslan](https://crm.storyboxhub.com/help-centre/inclusion?hsLang=en-au#auslan) - [First Nations](https://crm.storyboxhub.com/help-centre/inclusion?hsLang=en-au#first-nations) - [Authentication](https://crm.storyboxhub.com/help-centre/authentication?hsLang=en-au#main-content) - [School Access](https://crm.storyboxhub.com/help-centre/authentication?hsLang=en-au#school-access) - [SSO (Single Sign-On) for Schools and Tertiary](https://crm.storyboxhub.com/help-centre/authentication?hsLang=en-au#sso-single-sign-on-for-schools-and-tertiary) - [Library Patron Access](https://crm.storyboxhub.com/help-centre/authentication?hsLang=en-au#library-patron-access) - [Integrations](https://crm.storyboxhub.com/help-centre/integrations?hsLang=en-au#main-content) - [Learning Management Systems (LTI)](https://crm.storyboxhub.com/help-centre/integrations?hsLang=en-au#learning-management-systems-lti) - [Oliver V5](https://crm.storyboxhub.com/help-centre/integrations?hsLang=en-au#oliver-v5) - [Using StoryBox Hub](https://crm.storyboxhub.com/help-centre/using-storybox-hub?hsLang=en-au#main-content) - [How To](https://crm.storyboxhub.com/help-centre/using-storybox-hub?hsLang=en-au#how-to) - [Account & Billing](https://crm.storyboxhub.com/help-centre/account-billing?hsLang=en-au) - [Troubleshooting](https://crm.storyboxhub.com/help-centre/troubleshooting?hsLang=en-au) Copyright © 2026, StoryBox Hub