--- title: SSO set up steps for OneLogin description: Step-by-step instructions for setting up StoryBox Hub SSO with OneLogin. --- [Skip to content](https://crm.storyboxhub.com/help-centre/sso-onelogin#main-content) English - Australia Show submenu for translations [Contact Support](https://crm.storyboxhub.com/help-centre/kb-tickets/new?hsLang=en-au) [![StoryBox Hub](https://crm.storyboxhub.com/hs-fs/hubfs/logo-light.png?width=170&height=47&name=logo-light.png)](https://storyboxhub.com/) - [Help Centre Home](https://crm.storyboxhub.com/help-centre) - [StoryBox Hub](https://storyboxhub.com/) - [Subscriptions](https://storyboxhub.com/subscriptions) - [Blog](https://storyboxhub.com/blog) - [About Us](https://storyboxhub.com/about-us) Open main navigation Close main navigation - [Help Centre Home](https://crm.storyboxhub.com/help-centre) - [StoryBox Hub](https://storyboxhub.com/) - [Subscriptions](https://storyboxhub.com/subscriptions) - [Blog](https://storyboxhub.com/blog) - [About Us](https://storyboxhub.com/about-us) - English - Australia Show submenu for translations - [Contact Support](https://crm.storyboxhub.com/help-centre/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. [StoryBox Help Centre](https://crm.storyboxhub.com/help-centre?hsLang=en-au) 2. [Authentication](https://crm.storyboxhub.com/help-centre/authentication?hsLang=en-au) 3. [SSO (Single Sign-On) for Schools and Tertiary](https://crm.storyboxhub.com/help-centre/authentication?hsLang=en-au#sso-single-sign-on-for-schools-and-tertiary) 9 July 2026 # SSO set up steps for OneLogin To complete these steps you will need access to your OneLogin administrator dashboard and your StoryBox Hub [Account Holder](https://crm.storyboxhub.com/help-centre/account-holder-vs-viewer?hsLang=en-au) login details. ### Set up steps 1. Log in to your OneLogin administrator dashboard. 2. Browse to **Applications \> Applications \> Add Apps**. 3. Search for **SAML Custom Connector (Advanced)** and select the first result from the search results. 4. Give the app a name, "StoryBox Hub", and click **Save**. 5. Click the **SSO** link on the left-hand menu. 6. Copy the **Issuer URL** and paste it into a new browser window to download the metadata. 7. In a separate browser tab or window, log in to your [StoryBox Account Settings](https://crm.storyboxhub.com/help-centre/account-holder-vs-viewer?hsLang=en-au) as the Account Holder. 8. Scroll down to **Other Account Actions** on the right hand side and click **Configure SSO details**. 9. For **Identity provider** choose "OneLogin". 10. Use the values from the metadata file to fill in these fields: - **IdP Entity ID or Issuer** = entityID. It will look something like this: https://app.onelogin.com/saml/metadata/xxxxxxxx-1111-1111-xxx-111111111111. - **SAML Login URL** = SingleSignOnService Location. It will look something like this: https://\[yourdomain\].onelogin.com/trust/saml2/http-post/sso/xxxxxxxx-1111-1111-xxx-111111111111. - **X.509 Certificate**: Copy all the text inside the ds:X509Certificate tag and paste it here, topping with -----BEGIN CERTIFICATE----- and tailing with -----END CERTIFICATE----- as per the example underneath the text box. - **User name attribute (required)**: Username (make note of case sensitivity - this is important for later). This is not displayed anywhere but is used as a unique identifier for the sub-account that gets created during an SSO user's first log in. As such it is required, or individual sub-accounts cannot be created. - **Email attribute (optional)**: Email (make note of case sensitivity - this is important for later) - **First name attribute (optional)**: Firstname (make note of case sensitivity - this is important for later). If this is mapped it will appear in the top right corner when an SSO user is logged in, in the dropdown menu that takes them to their account settings. If it isn't mapped the organisation name will appear here instead. - **Last name attribute (optional)**:  Lastname (make note of case sensitivity - this is important for later). - (Role and Group name attributes are optional and not currently utilised but may be used for personalised functionality in the future.) 11. Click the **Update** button at the bottom of the page. 12. Back in the OneLogin admin dashboard, click the **Configuration** link in the left hand menu and fill in the following details: - **Audience (EntityID)**: Copy and paste the **SP-EntityID / Issuer** URL from StoryBox Hub to here. - **Recipient**: Copy and paste the **ACS (AssertionConsumerService) URL/Issuer** from StoryBox Hub to here. - **ACS (Consumer) URL Validator**: Copy and paste the **ACS (AssertionConsumerService) URL/Issuer** from StoryBox Hub to here then replace any "/" characters with "\\/" and any "." with "\\.". - **ACS (Consumer) URL**: Copy and past the **ACS (AssertionConsumerService) URL/Issuer** from StoryBox Hub to here. - Leave all other settings as-is. 13. Save your changes. 14. Still in OneLogin, click the **Parameters** link in the left hand menu. 15. Click the **+** (add) button to the right and add the following parameters (must match case sensitivity and spelling as per step 10: - **Username** (Tick box **Include in SAML Assertion**). Click Save. In **Value** dropdown box, choose **Email**. Click **Save**. - **Email** (Tick box **Include in SAML Assertion**). Click Save. In **Value** dropdown box, choose **Email**. Click **Save**. - **Firstname** (Tick box **Include in SAML Assertion**). Click Save. In **Value** dropdown box, choose **First Name**. Click **Save**. - **Lastname** (Tick box **Include in SAML Assertion**). Click Save. In **Value** dropdown box, choose **Last Name**. Click **Save**. 16. Click the **Audience link** in the left hand menu then choose the OneLogin group(s) of users who you want to have access to StoryBox Hub. 17. You should now be ready to test the connection. ### Testing steps 1. Log out of your StoryBox Hub Account Holder settings. 2. While still on the StoryBox Hub homepage, click the **LOG IN** button in the top right corner. 3. Click **SSO**. 4. Find your Organisation Name in the dropdown box. (You can edit the name that shows here in your Account Holder settings.) 5. Click **LOG IN**. 6. Submit user credentials for your organisation. 7. You should be redirected back to StoryBox Hub and be logged in when the page loads. If you included a First Name attribute and it is mapped correctly, you will see the first name of the user you logged in as in the top right hand corner, otherwise you will see your organisation name. 8. Mouseover that name and choose "Account Settings". If you see a page similar to the below, it means the Username attribute is mapped correctly and your SSO set up is complete: ![SSO user settings](https://crm.storyboxhub.com/hs-fs/hubfs/Knowledge%20Base%20Import/SSO_user_settings-Apr-14-2026-06-05-22-0128-AM.png?width=500&name=SSO_user_settings-Apr-14-2026-06-05-22-0128-AM.png) If you see something else, such as a prompt for the Account Holder's password, it means there is an issue with the release/mapping of the Username attribute - please see the Troubleshooting section below. ### Direct login page link If you can log in successfully, you can use this URL format as a direct link to your organisation's StoryBox Hub login page: https://storyboxhub.com/login?sso\_id=XXXX Replace XXXX with the same number you see in your StoryBox Hub Entity ID and ACS URLs. ### Troubleshooting If you follow the steps above and experience any issues, please contact our [support team](https://crm.storyboxhub.com/help-centre/kb-tickets/new?hsLang=en-au) with these details: - Your identity provider's name - Screenshots of your SAML configuration from your IdP’s admin portal - Screenshots of any error messages - A set of test user credentials - [About StoryBox Hub](https://crm.storyboxhub.com/help-centre/about-storybox-hub?hsLang=en-au#main-content) - [StoryBox Library](https://crm.storyboxhub.com/help-centre/about-storybox-hub?hsLang=en-au#storybox-library) - [StoryBox App](https://crm.storyboxhub.com/help-centre/about-storybox-hub?hsLang=en-au#storybox-app) - [Story Tools](https://crm.storyboxhub.com/help-centre/about-storybox-hub?hsLang=en-au#story-tools) - [Media](https://crm.storyboxhub.com/help-centre/about-storybox-hub?hsLang=en-au#media) - [Subscriptions](https://crm.storyboxhub.com/help-centre/subscriptions?hsLang=en-au#main-content) - [General](https://crm.storyboxhub.com/help-centre/subscriptions?hsLang=en-au#general) - [Early Childhood](https://crm.storyboxhub.com/help-centre/subscriptions?hsLang=en-au#early-childhood) - [School](https://crm.storyboxhub.com/help-centre/subscriptions?hsLang=en-au#school) - [Public Library](https://crm.storyboxhub.com/help-centre/subscriptions?hsLang=en-au#public-library) - [Onboarding](https://crm.storyboxhub.com/help-centre/onboarding?hsLang=en-au#main-content) - [Early Childhood](https://crm.storyboxhub.com/help-centre/onboarding?hsLang=en-au#early-childhood) - [School](https://crm.storyboxhub.com/help-centre/onboarding?hsLang=en-au#school) - [Tertiary](https://crm.storyboxhub.com/help-centre/onboarding?hsLang=en-au#tertiary) - [Public Library](https://crm.storyboxhub.com/help-centre/onboarding?hsLang=en-au#public-library) - [Resources](https://crm.storyboxhub.com/help-centre/resources?hsLang=en-au) - [Inclusion](https://crm.storyboxhub.com/help-centre/inclusion?hsLang=en-au#main-content) - [Accessibility](https://crm.storyboxhub.com/help-centre/inclusion?hsLang=en-au#accessibility) - [Auslan](https://crm.storyboxhub.com/help-centre/inclusion?hsLang=en-au#auslan) - [First Nations](https://crm.storyboxhub.com/help-centre/inclusion?hsLang=en-au#first-nations) - [Authentication](https://crm.storyboxhub.com/help-centre/authentication?hsLang=en-au#main-content) - [School Access](https://crm.storyboxhub.com/help-centre/authentication?hsLang=en-au#school-access) - [SSO (Single Sign-On) for Schools and Tertiary](https://crm.storyboxhub.com/help-centre/authentication?hsLang=en-au#sso-single-sign-on-for-schools-and-tertiary) - [Library Patron Access](https://crm.storyboxhub.com/help-centre/authentication?hsLang=en-au#library-patron-access) - [Integrations](https://crm.storyboxhub.com/help-centre/integrations?hsLang=en-au#main-content) - [Learning Management Systems (LTI)](https://crm.storyboxhub.com/help-centre/integrations?hsLang=en-au#learning-management-systems-lti) - [Oliver V5](https://crm.storyboxhub.com/help-centre/integrations?hsLang=en-au#oliver-v5) - [Using StoryBox Hub](https://crm.storyboxhub.com/help-centre/using-storybox-hub?hsLang=en-au#main-content) - [How To](https://crm.storyboxhub.com/help-centre/using-storybox-hub?hsLang=en-au#how-to) - [Account & Billing](https://crm.storyboxhub.com/help-centre/account-billing?hsLang=en-au) - [Troubleshooting](https://crm.storyboxhub.com/help-centre/troubleshooting?hsLang=en-au) Copyright © 2026, StoryBox Hub