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What should I do if the videos I watch are slow or choppy?

Our videos automatically adjust their quality to suit your internet connection on every device, but if you're finding that video playback isn't smooth, here are some things you can try:

  • Click or tap the cog icon on the video player and choose a lower Quality setting, such as 480p or 360p. (This option isn't available in Safari or our iOS app, where quality is always set automatically based on your connection.)
  • Let the video buffer before you view it.
  • Pause any large downloads that are in progress while you're trying to watch videos.
  • Close other browser tabs and windows.
  • Update your browser to the latest version.
  • Restart your computer/device.
  • Check your internet connection - if other videos (eg YouTube) are also choppy, you might need to speak with your ICT team or internet service provider.